It's simple, really. Just make purchases as you normally would and earn reward points. Exchange your points in our Loyalty Store for gift cards to use at a variety of retailers.
How Do I Sign Up? Create an account to automatically start earning reward points when making purchases. Ensure you are logged in to accumulate points. No redemption codes, no hassle.
How do I earn points?
Customers will receive one pending point for every $1 spent on EpiGentek products. These points become officially earned and spendable after invoices are paid (or within 30 days if paid by credit card).
How do I track my points?
After logging in, go to My Account on the top right of the website, and then click Manage my rewards and points balance.
How do I spend my points?
Reward points never expire and can be redeemed in our Loyalty Store for gift cards to a variety of retail stores, which is accessible from the Manage my rewards and points balance section of My Account once logged in.
How soon will I receive redeemed items?
Once points are redeemed for a selected gift card, the gift card will be sent to the email address on the account within 1-2 weeks.
How do I get points if I submit written purchase orders?
The order will be entered into our online system under the contact e-mail address that appears on the written purchase order. If no online account exists, a new online account will be automatically created for the user based on that e-mail address.
How do I get points if someone else does the actual buying?
If you are the end user and wish to earn the points, make sure you have an online account, then have your purchasing agent or lab manager transfer you the points in their Manage my rewards and points balance section of My Account. Otherwise, have them redeem the points in the Loyalty Store in your name with your delivery address.
If you have questions or concerns regarding your rewards points or need assistance, please e-mail sales{at}epigentek.com.
Reward Program Terms and Conditions
By participating in the EpiGentek Rewards Program, you agree that you have read and understood these terms and conditions.
Services and the EpiSonic(TM) instrument are not eligible for reward points.
EpiGentek reward points can only be exchanged for gift cards listed on our Loyalty Store online. EpiGentek reserves the right to amend this list at any time without notice.
For reward delivery times, please allow up to 3 weeks. All gift cards will be sent electronically to the email assigned to the customer account.
If for some reason a specific gift card is unavailable, EpiGentek reserves the right to ask you to choose an alternative gift card for the same number of points or have your points restored to your EpiGentek account.
EpiGentek is not liable for lost points, mis-transferred points, or lost rewards.
EpiGentek reward points have no cash value.
EpiGentek reward points are awarded based on actual dollar spent during purchase, after deducting discounts and any promotional values.
It is the sole responsibility of the account holder to ensure that the redemption of reward points does not violate their employment contract, institutional policies, or any local laws regarding sales promotion or sales incentive programs.
EpiGentek reserves the right to withdraw pending/earned reward points if payment for the qualifying purchase is not collected or if items in the qualifying purchase are returned.
Rewards are non-refundable and cannot be exchanged after delivery of the reward. In the event a refund is made for a qualifying purchase after a reward has been claimed, EpiGentek reserves the right to charge that account the full cash value of the reward.
Reward points accumulate for orders placed after the Nov 1, 2014 introduction of this program and cannot be retroactively earned.
You are responsible for assessing any tax implications that may arise through collecting an award and for the payment of any said taxes.
Any individual logging in with a correct username and password will have full access to that account, and it is the sole responsibility of the account holder to ensure that this information is not made available to unauthorized individuals.
We may from time to time adjust your reward points upwards or downwards in respect to accounting errors, non-payment, multiple accounts, refunds issued, products returned or suspected fraud, for which we have full authority.
EpiGentek is the sole sponsor of this program, not the retailers we use for the gift cards.
Rewards Program not valid for or through resellers, distributors, or any other third party companies.
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