This Website is for U.S. Orders Only
If you are ordering from outside the United States, please contact your country's or region's distributor for a price quote or to make a purchase. If there is no distributor for your area, please contact us.
[See Our Distributors]

Order Online (Option 1)
Simply browse through the products you wish to order and click the corresponding 'BUY' button for the desired product to make a purchase. The product will be placed in your shopping cart. You can then continue shopping for additional products, or proceed directly to checkout. You can check your shopping cart or proceed to checkout at any time by clicking the Shopping Cart info at the top right corner of any page.

An email confirmation will be provided at the time your order is completed.

Order By Fax or E-mail (Option 2)
You can also use your own order form and fax to (718) 484-3956, or send a .doc or .pdf attachment to orders@epigentek.com, but you must include the following information:

• Your full name, institution name, phone/fax number, and e-mail
• Product catalog number, product name, quantity, and price
• Shipping address
• Payment method and detailed payment information (PO no. or Credit Card no.)
• Billing or Accounts Payable address
• Billing contact person, phone & fax number, and e-mail

It may take 1-2 business days to process the order form for a new customer.

Order By Phone (Option 3)
A customer representative will gladly assist you with your purchase. Simply call 1-877-EPIGENTEK (374-4368).

Order Through an Authorized Reseller (Option 4)
US orders may also be requested through Fisher Scientific or VWR, but may be subject to additional fees.

Ordering Individual Components
You can also order an individual component from a kit by e-mailing sales@epigentek.com. Please mention the component name and the kit name and we will promptly send you a price quote.

Payment Methods
Once the order is received, you will receive a confirmation email or fax with an estimated shipping date. The payment is usually billed on a monthly cycle. All payments should be in U.S. currency. We accept:

• U.S. Checks and Bank Drafts via Purchase Orders Only (net 30 days)
• Credit Card (Visa, Mastercard, or American Express)
• Bank transfers (minimum $500.00)
  
  Make payments to: Epigentek Group Inc.
  Please remit to: 110 Bi County Blvd. Ste. 122, Farmingdale, NY 11735 USA

Shipping Information
Epigentek's preferred carrier for domestic shipment is FedEx. Estimated transportation times are 1-2 business days within the continental USA, with an additional lead time of approximately 1-2 business days for most products, unless otherwise specified. Epigentek will use best efforts to schedule shipments so they do not deliver on a weekend or major holiday, unless otherwise requested. International orders may take longer than domestic orders due to customs clearance procedures.

Additional Information
All products are intended for research use only. They are not to be used for drug, diagnostic, household, or other uses. Prices are subject to change without notice. Epigentek reserves the right to change the specification of any product or discontinue the offering of any product at any time without notice.

Returns, Replacements, and Exchanges
All non-technical exchanges, refunds, replacements, and returns must be requested within 7 days upon receipt of merchandise. All reports of shortages or missing items must be made within 7 days upon receipt of merchandise. You must provide the Lot # or Serial #. Epigentek reserves the right to deny any exchange, replacement, or return request if the reason is deemed unsatisfactory under Epigentek's discretion. Because of individual product requirements for temperature and packaging, not all items qualify for return. For returns, items must be in undamaged condition. Returns must be received within 10 days of RMA issuance, unless otherwise instructed. Approval for credit and exchanges are dependent upon quality inspection from the returned item. A Return Merchandise Authorization Number (RMA#) is required which may be obtained from Epigentek. To ensure proper credit, please include this RMA# with your returned merchandise. There is a 25% or $25 (whichever is greater) restocking/retesting fee on all returned goods (based on list price) plus any shipping and handling costs. All temperature-sensitive products shipped with dry ice or special cooling are non-refundable and non-exchangeable except in incidents due to an error on Epigentek's part. Any refunds issued back to credit cards for non-technical reasons of no fault by EpiGentek will be subject to a 3.5% bank fee.

Cancellation Policy
Orders may be cancelled on the same day if ordered products are still in pending status. For orders after 12 hours or have already entered Processing, In Progress, Manufacturing, or Ready to Ship status, there is a 15% fee for cancellations. Orders cannot be cancelled after 48 hours unless it has not met a previously agreed upon deadline. If you wish to cancel an order, please contact us immediately using only the approved contact form or by phone. Requests sent to unapproved email addresses or correspondence methods might not to be routed in time to the right department and thus cannot be honored. NOT ALL ITEMS ARE RETURNABLE, REFUNDABLE, OR CANCELLABLE INCLUDING ANY SPECIAL ORDER ITEMS, CUSTOM PRODUCTS, TRIAL SIZES, BETA VERSIONS, LIQUIDATION SALES, OR LOW INVENTORY/STOCK ITEMS IF FOR NON-TECHNICAL OR TROUBLESHOOTING REASONS. THESE ITEMS ALSO INCLUDE ANY PERISHABLE ITEMS THAT DELIVER IN GREATER THAN 7 BUSINESS DAYS.

All purchases are subject to Epigentek's Terms & Conditions of Sale.