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Shipping Information
Epigentek's preferred carrier for domestic shipment is FedEx. Estimated transportation times are 1-2 business days within the continental USA, with an additional lead time of approximately 1-2 business days for most products, unless otherwise specified. Epigentek will use best efforts to schedule shipments so they do not deliver on a weekend or major holiday, unless otherwise requested. International orders may take longer than domestic orders due to customs clearance procedures.

Additional Information
All products are intended for research use only. They are not to be used for drug, diagnostic, household, or other uses. Prices are subject to change without notice. Epigentek reserves the right to change the specification of any product or discontinue the offering of any product at any time without notice.

Returns, Replacements, and Exchanges
All non-technical exchanges, refunds, replacements, and returns must be requested within 7 days upon receipt of merchandise. All reports of shortages or missing items must be made within 7 days upon receipt of merchandise. You must provide the Lot # or Serial #. Epigentek reserves the right to deny any exchange, replacement, or return request if the reason is deemed unsatisfactory under Epigentek's discretion. Because of individual product requirements for temperature and packaging, not all items qualify for return. For returns, items must be in undamaged condition. Returns must be received within 10 days of RMA issuance, unless otherwise instructed. Approval for credit and exchanges are dependent upon quality inspection from the returned item. A Return Merchandise Authorization Number (RMA#) is required which may be obtained from Epigentek. To ensure proper credit, please include this RMA# with your returned merchandise. There is a 25% or $25 (whichever is greater) restocking/retesting fee on all returned goods (based on list price) plus any shipping and handling costs. All temperature-sensitive products shipped with dry ice or special cooling are non-refundable and non-exchangeable except in incidents due to an error on Epigentek's part. Any refunds issued back to credit cards for non-technical reasons of no fault by EpiGentek will be subject to a 3.5% bank fee.

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Orders may be cancelled on the same day if ordered products have not begun manufacturing. Orders cancelled after 12 hours is subject to a 15% cancellation fee. Orders cannot be cancelled after 48 hours unless it has not met a previously agreed upon deadline. If you wish to cancel an order, please contact us immediately. NOT ALL ITEMS ARE RETURNABLE, REFUNDABLE, OR CANCELLABLE INCLUDING ANY SPECIAL ORDER ITEMS, TRIAL SIZES, BETA VERSIONS, LIQUIDATION SALES, OR LOW INVENTORY/STOCK ITEMS IF FOR NON-TECHNICAL OR TROUBLESHOOTING REASONS. THESE ITEMS ALSO INCLUDE ANY PERISHABLE ITEMS THAT DELIVER IN GREATER THAN 7 BUSINESS DAYS.

All purchases are subject to Epigentek's Terms & Conditions of Sale.


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