How to Place an EpigenTek Order

• Your full name, institution name, phone/fax number, and e-mail
• Product catalog number, product name, quantity, and price
• Shipping address
• Payment method and detailed payment information, such as PO number or credit card number
• Billing or Accounts Payable address
• Billing contact person, phone and fax number, and e-mail

You can request an individual component from a kit through our Contact Us page.

Please mention the component name and the kit name, and we will promptly send you a price quote.

If your institution requires EpigenTek to be set up as a vendor before placing an order, please use our Contact Us page for assistance.

Once the order is received, you will receive a confirmation email or fax with an estimated shipping date. Payment is usually billed on a monthly cycle. All payments should be in U.S. currency. We accept:

• U.S. checks and bank drafts via purchase orders only, net 30 days
• Credit card, including Visa, Mastercard, or American Express
• Bank transfers, minimum $500.00
  Make payments to: Epigentek Group Inc.
  Please remit to: 110 Bi County Blvd. Ste. 122, Farmingdale, NY 11735 USA

Epigentek's preferred carrier for domestic shipment is FedEx. Estimated transportation times are 1-2 business days within the continental USA, with an additional lead time of approximately 1-2 business days for most products, unless otherwise specified.

Epigentek will use best efforts to schedule shipments so they do not deliver on a weekend or major holiday, unless otherwise requested. International orders may take longer than domestic orders due to customs clearance procedures.

All non-technical exchanges, refunds, replacements, and returns must be requested within 7 days upon receipt of merchandise. All reports of shortages or missing items must be made within 7 days upon receipt of merchandise. You must provide the Lot # or Serial #.

Epigentek reserves the right to deny any exchange, replacement, or return request if the reason is deemed unsatisfactory under Epigentek's discretion. Because of individual product requirements for temperature and packaging, not all items qualify for return.

For returns, items must be in undamaged condition. Returns must be received within 10 days of RMA issuance, unless otherwise instructed. Approval for credit and exchanges are dependent upon quality inspection from the returned item. A Return Merchandise Authorization Number (RMA#) is required which may be obtained from Epigentek. To ensure proper credit, please include this RMA# with your returned merchandise.

There is a 25% or $25, whichever is greater, restocking/retesting fee on all returned goods based on list price, plus any shipping and handling costs. All temperature-sensitive products shipped with dry ice or special cooling are non-refundable and non-exchangeable except in incidents due to an error on Epigentek's part. Any refunds issued back to credit cards for non-technical reasons of no fault by EpiGentek will be subject to a 3.5% bank fee.

Orders may be cancelled on the same day if ordered products are still in pending status. For orders after 12 hours or orders that have already entered Processing, In Progress, Manufacturing, or Ready to Ship status, there is a 15% fee for cancellations.

Orders cannot be cancelled after 48 hours unless the order has not met a previously agreed upon deadline. If you wish to cancel an order, please contact us immediately using only the approved contact form or by phone. Requests sent to unapproved email addresses or correspondence methods might not be routed in time to the right department and thus cannot be honored.

Not all items are returnable, refundable, or cancellable, including any special order items, custom products, trial sizes, beta versions, liquidation sales, or low inventory/stock items if for non-technical or troubleshooting reasons. These items also include any perishable items that deliver in greater than 7 business days.