Customer satisfaction at Epigentek is our priority. Every product you purchase from Epigentek is covered by a 6-month satisfaction guarantee that it will work in the application(s) and species described in the user guide or datasheet. Here is the sequence of processes we take to help ensure your satisfaction:
- Expert technical support to troubleshoot the issue
- Discount or credit towards a future purchase of the same or similar product
- Replacement of product components or the product in its entirety
- Product credit, store credit, or refund of the original purchase price
Terms & Conditions
- Guarantee is valid for 6 months from date of delivery.
- Guarantee is valid for products purchased direct from Epigentek or through an official, authorized distributor. Additional conditions may apply from distributor.
- Instruments and plastics are subject to its own guarantee and warranty policies.
- "Predicted to react" and "broad range" species are based on sequence homology and have not been extensively tested, and are not applicable under this guarantee.
- Guarantee not applicable for methods that mix or co-incubate antibodies.
- Account must be in good standing for guarantee offer to apply. Non-payment of any outstanding invoice(s) voids this guarantee.
- Experimental data and raw data values are required in order to receive replacement, store credit, or refund under this guarantee.
- Guarantee is not valid for free, promotional, trial, or replacement items.
- User modifications to the protocol of products including those relating to usage of techniques, input material, and non-standard equipment voids this guarantee.
- This policy is subject to change without notice.