Customer satisfaction at EpiGentek is our priority. Every product you purchase from EpiGentek is covered by a 6-month satisfaction guarantee that it will work in the application(s) and species described in the user guide or datasheet. Here is the sequence of processes we take to help ensure your satisfaction:
Expert technical support to troubleshoot the issue
Discount or credit towards a future purchase of the same or similar product
Replacement of product components or the product in its entirety
Product credit, store credit, or refund of the original purchase price
100% Safe & Secure Shopping
EpiGentek provides safe and secure shopping for all of our customers when placing orders directly on our website. To ensure the security of your personal information, this website is protected by multiple factors:
Constant scanning for malware and vulnerabilities by TrustedSite (formerly McAfee Secure) to deter hackers and malicious operators
Browsing data protected by enterprise-level SHA-256 encryption -- look for the https:// and padlock icon in your browser's address bar
Direct transmission of credit card info to our bank's processor for authorization -- we never see or store your sensitive credit card data
Data breach prevention, exploit and malicious bot deterrence, and countermeasures against denial of service attacks via Cloudflare
Complimentary $100,000 identity theft coverage for 90 days -- if you've recently made a purchase online, activate your coverage with TrustedSite
Guarantee Terms & Conditions
Guarantee is valid for 6 months from date of delivery.
Guarantee is valid for products purchased direct from EpiGentek. Check with your local, authorized distributor for guarantee policies.
Instruments, plastics, and diagnostic/FDA-regulated products are subject to its own guarantee and warranty policies.
"Predicted to react" and "broad range" species are based on sequence homology and have not been extensively tested, and are not applicable under this guarantee.
Guarantee not applicable for methods that mix or co-incubate antibodies.
Account must be in good standing for guarantee offer to apply. Non-payment of any outstanding invoice(s) voids this guarantee.
Experimental data and raw data values are required in order to receive replacement, store credit, or refund under this guarantee.
Guarantee is not valid for free, promotional, trial, or replacement items.
User modifications to the protocol of products including those relating to usage of techniques, input material, and non-standard equipment voids this guarantee.
Shipping and handling costs are not covered or refunded.
This policy is subject to change without notice. Last updated June 24, 2020.