Secure shopping and product satisfaction support for your lab.
Order directly with confidence. EpigenTek protects online transactions and supports eligible products with a 6-month satisfaction guarantee for the applications and species described in the user guide or datasheet.
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100% Safe & Secure Shopping
Multiple safeguards help protect your ordering experience.
EpigenTek provides safe and secure shopping for customers placing orders directly on our website. To help protect your personal information, this website uses multiple layers of security.
Constant scanning for malware and vulnerabilities by TrustedSite to deter hackers and malicious operators.
Browsing data protected by enterprise-level SHA-256 encryption. Look for the https:// and padlock icon in your browser's address bar.
Credit card information is transmitted directly to our bank's processor for authorization. We never see or store your sensitive credit card data.
Data breach prevention, exploit and malicious bot deterrence, and countermeasures against denial of service attacks via Cloudflare.
Complimentary $100,000 identity theft coverage for 90 days. If you've recently made a purchase online, activate your coverage with TrustedSite.
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100% Satisfaction Guarantee
A practical support path for eligible product issues.
Customer satisfaction at EpigenTek is our priority. Every product you purchase from EpigenTek is covered by a 6-month satisfaction guarantee that it will work in the application(s) and species described in the user guide or datasheet.
Expert technical support to troubleshoot the issue.
Discount or credit towards a future purchase of the same or similar product.
Replacement of product components or the product in its entirety.
Product credit, store credit, or refund of the original purchase price.
Guarantee Terms & Conditions
Please review these terms before requesting replacement, credit, or refund support.
Guarantee is valid for 6 months from date of delivery.
Guarantee is valid for products purchased direct from EpigenTek. Check with your local, authorized distributor for guarantee policies.
Instruments, plastics, and diagnostic/FDA-regulated products are subject to its own guarantee and warranty policies.
"Predicted to react" and "broad range" species are based on sequence homology and have not been extensively tested, and are not applicable under this guarantee.
Guarantee not applicable for methods that mix or co-incubate antibodies.
Account must be in good standing for guarantee offer to apply. Non-payment of any outstanding invoice(s) voids this guarantee.
Experimental data and raw data values are required in order to receive replacement, store credit, or refund under this guarantee.
Guarantee is not valid for free, promotional, trial, or replacement items.
User/customized modifications to the protocol of products including those relating to usage of techniques, input material, and non-standard equipment voids this guarantee.
Shipping and handling costs are not covered or refunded.
This policy is subject to change without notice. Last updated June 24, 2020.
For product-specific questions, include your catalog number, lot number, order number, application, species, and available raw data when contacting support.
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