Not all suppliers provide a guarantee. We do. Your satisfaction is our priority. Every product you purchase from EpigenTek is covered by a 6-month satisfaction guarantee that it will work in the application(s), species, or intended use case described in the user guide or datasheet.
Guarantee Process
Contact expert technical support to troubleshoot the issue. If no resolution:
Discount/credit towards future purchase of same or similar product; or
Replacement of product components or the product in its entirety; or
Product credit, store credit, or refund of the original purchase price.
Peace of Mind
Covered for listed applications and species
It Just Works
Batch record quality control testing
Expert Support
Scientist-to-scientist troubleshooting
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Guarantee Terms & Conditions
Please review these terms before requesting replacement, credit, or refund support.
Guarantee is valid for 6 months from date of delivery.
Guarantee is valid for products purchased direct from EpigenTek. Check with your local, authorized distributor for guarantee policies.
Instruments, plastics, and diagnostic/FDA-regulated products are subject to its own guarantee and warranty policies.
"Predicted to react" and "broad range" species are based on sequence homology and have not been extensively tested, and are not applicable under this guarantee.
Guarantee not applicable for methods that mix or co-incubate antibodies.
Account must be in good standing for guarantee offer to apply. Non-payment of any outstanding invoice(s) voids this guarantee.
Experimental data and raw data values are required in order to receive replacement, store credit, or refund under this guarantee.
Guarantee is not valid for free, promotional, trial, or replacement items.
User/customized modifications to the protocol of products including those relating to usage of techniques, input material, and non-standard equipment voids this guarantee.
Shipping and handling costs are not covered or refunded.
This policy is subject to change without notice. Last updated June 24, 2020.
For product-specific questions, include your catalog number, lot number, order number, application, species, and available raw data when contacting support.
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