The recent coronavirus outbreak has affected the way that many are living their lives and doing business. It is our first and utmost concern to make sure we are doing everything in our power to keep our community safe as well as providing what our customers need to continue important research projects.
Business is Operational
Orders are still being processed as usual: Rest assured that we have the resources necessary to make sure your crucial research products available for order and delivery in the timely manner you’ve come to expect. All research kits and the large majority of our high-quality antibodies are currently available for fulfillment.
Customer service & support are still available: If you have a question about your EpiGentek product or would like assistance in its use, our support team is still available by phone or e-mail. Tech support is also available by submitting a support ticket via our on-site form and a member of our staff will be ready to address your concern.
Community Risk Reduction
On-site staff reduction: In an effort to comply with CDC suggested measures of social distancing, the majority of our staff is now working from home. Only minimal lab & logistics staff remain on rotational schedules to ensure that we have the least amount of individuals on-site.
Extra office sanitation: To prevent any possibility of exposure, we’ve applied additional anti-viral cleaning and disinfecting in our office and lab facilities to make sure we operate for our customers in a safe, sterile environment.
You can continue to count on us at EpiGentek to be there to provide you with exceptional, quality assay kits, and antibodies for your ongoing work, as well as top-of-the-line technical support for questions you may have during your research. We will be monitoring the COVID-19 situation and send out updates as needed. Please check the CDC and WHO websites for information on COVID-19 symptoms, prevention, high risk groups, and more. And lastly, we want to just say: stay safe and wishing for you and your loved ones’ good health.
For researchers interested in epigenetic research of RNA-based viruses such as COVID-19, please learn more about our m6A RNA products.