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This Website is for U.S. Orders Only
If you are ordering from outside the United States, please contact your country's or region's distributor
for a price quote or to make a purchase. If there is no distributor for your area, please send an e-mail to info@epigentek.com with an inquiry.
[See Our Distributors]
Order Online (Option 1)
Simply browse through the products
you wish to order and click the corresponding 'ADD TO CART' button for
the desired product to make a purchase. The product will
be placed in your shopping cart. You can then continue
shopping for additional products, or proceed directly
to checkout. You can check your shopping
cart or proceed to checkout at any time by clicking 'View Cart' at the top right corner of any page.
An email confirmation will be provided at the time your
order is completed.
Order By Fax or E-mail (Option 2)
You can also use your own order form and fax to (718) 484-3956, or send a .doc or .pdf attachment to
sales@epigentek.com, but you must include the following information:
- Your full name, institution name, phone/fax number, and e-mail
- Product catalog number, product name, quantity, and
price
- Shipping address
- Payment method and detailed payment information (PO no. or Credit Card no.)
- Billing or Accounts Payable address
- Billing contact person, phone & fax number, and e-mail
It may take 1-2 business days to process the order form for a
new customer.
Order By Phone (Option 3)
A customer representative will gladly assist you with your purchase. Simply call
1-877-EPIGENTEK (374-4368).
Order Through an Authorized Reseller (Option 4)
US orders may also be requested through Fisher Scientific or VWR, but may be subject to additional fees.
Ordering Individual Components
You can also order an individual component from
a kit by e-mailing sales@epigentek.com.
Please mention the component name and the kit name and we
will promptly send you a price quote.
Payment Methods
Once the order is received, you will receive a confirmation
email or fax with an estimated shipping date. The payment
is usually billed on a monthly cycle. All payments should
be in U.S. currency. We accept:
- U.S. Checks and Bank Drafts via Purchase Orders Only
- Credit Card
- Bank transfers
Make payments to: Epigentek
Group Inc.
Please remit to: 760 Parkside Avenue, Suite 311, Brooklyn, NY 11226 USA
Shipping Information
Epigentek's preferred carrier for domestic shipment is FedEx. Estimated
delivery times are 1-2 business days within the continental
USA, with an additional lead time of approximately 1-2 business days.
International orders may take longer than domestic orders due
to customs security.
Additional Information
All products are intended for research use only. They
are not to be used for drug, diagnostic, household, or
other uses. Prices are subject to change without notice.
Epigentek reserves the right to change the specification of any
product or discontinue the offering of any product at
any time without notice.
Returns & Exchanges
All exchanges, refunds, and returns must be requested within 30 days upon
receipt of merchandise. You must provide the original
Package Inspection Certificate and the Lot # (located only on the original kit box). Epigentek reserves the right to deny any exchange
or return if the reason is deemed unsatisfactory under Epigentek's discretion.
For returns, items must be in undamaged condition. A Return Authorization Number (RA#) is required
which may be obtained from Epigentek.
To ensure proper credit, please include this RA# with your returned merchandise.
There is a 20% restocking fee on all returned goods except
in incidents due to an error on Epigentek's part. All
temperature-sensitive products shipped with ice or dry
ice are non-refundable and non-exchangeable except in
incidents due to an error on Epigentek's part.
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